All orders that are received before 1pm Monday to Friday should be despatched from our warehouse the same day via Australia Post, Australia Post Express, or a courier, subject to payment clearances.
Gtechniq Delivery Policy
Returns Policy
Returns Policy
We guarantee to refund any item you are not completely happy with when you return it to us in sale-able condition within 14 days of receipt. When issuing a refund we will need to see proof of your original purchase. Refunds will be credited to your original method of payment, excluding shipping costs.
For safety reasons we cannot offer refunds on products that have been opened or used, unless the product is deemed to be faulty. Please note, if you purchased our products through another reseller, you will need to return the products to the original place you purchased them.
How do I make a return?
Returns are simple and easy. If you need to return an item simply send the product(s), a letter as to why you are returning the products (please include contact details) and your original proof of purchase to:
Surfacetech Australia Pty Ltd
PO Box 615
Burpengary, Queensland 4505
Australia
What about my delivery charge?
If we have made a mistake on an item sent to you or it is deemed faulty, we will refund the delivery charges you have paid to receive that item, unless it was sent to you with other items which you are not returning.
